Softphone
A softphone is software you can download for your mobile phone, laptop, or tablet. It works as a connector between your VoIP provider and the traditional telecommunications network.
When building your professional virtual phone system, you’ll learn that your business phone system must have a softphone to work – IP phones and other hardware are optional.
You can use Microsoft Teams as a softphone (and we have a connector to help!) or hire another third-party app.
Take a look at an in-depth list of softphones and their main features in our Wiki but know that some of them are free, others have a paywall to either get the softphone or unlock its full potential.
For this scenario, let’s choose Zoiper: it offers free versions for iOS, Android and desktop, but a paid version with full access to all its functionalities. Assuming a small company with a limited budget, initially a free mobile app or desktop version might suffice.